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Data Deletion Instructions
Last updated: May 2026
You have the right to request deletion of your Chumi account and all associated personal data at any time. This page explains how to do so, what gets deleted, and what is retained.
App: Chumi
Developer: Dixon Choi
Package: app.chumi.mobile
Contact: chumiapp.support@gmail.com
Option 1 — Delete in the app (recommended)
- Open Chumi
- Tap Settings (bottom navigation)
- Tap Account
- Tap Delete Account
- Confirm deletion when prompted
All pet data, walk history, photos, medical records, AI conversation history, and account credentials are permanently and irreversibly deleted. Deletion completes within 30 days of your request.
Option 2 — Email request
Send email to
chumiapp.support@gmail.com
Subject line
Data Deletion Request
Include in email
The email address associated with your Chumi account
We will confirm receipt and complete deletion within 30 days of your request.
What is deleted
- Account credentials (email, display name, authentication tokens)
- All pet profiles (name, species, breed, age, weight)
- Walk history and GPS route data
- Photos (poop check images, pet photos)
- Medical records, vet visit notes, and health history
- AI consultation and triage conversation history
- Calendar events and care task records
- QR profile share tokens
What is retained after deletion
- Anonymised crash logs — retained for up to 90 days for debugging purposes. These contain no personally identifiable information.
- Backup snapshots — purged within 30 days as part of the standard deletion cycle.
- Legal records — if required by applicable law or ongoing legal proceedings, certain records may be retained for the minimum period required by law.
All other data is deleted immediately on in-app deletion, or within 30 days of an email request being processed.
Questions
If you have questions about data deletion or your rights under GDPR or applicable data protection law, contact us at chumiapp.support@gmail.com. We respond within 30 days.